Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Opt-In Consent Documentation
This privacy policy serves as our publicly accessible documentation of SMS and communication opt-in consent practices. All form submissions on our website include explicit, affirmative consent checkboxes with clear language about SMS communications, opt-out instructions, and compliance with TCPA regulations. We maintain records of all consent for regulatory compliance.
Information We Collect
We collect information you provide directly to us when you:
- Submit contact forms or booking requests
- Schedule neighborhood childcare services
- Sign up for our services
- Communicate with us via phone, email, or text
- Make donations through our Gift the Village program
Consent and Communication
When you submit forms on our website, you provide explicit, affirmative consent for us to contact you via SMS and other methods. This consent complies with TCPA (Telephone Consumer Protection Act) requirements. Specifically:
Required Consent
By checking the required consent box, you expressly consent and agree to receive communications from Nanny Care Co via:
- Email regarding neighborhood childcare services, scheduling, and availability
- Phone calls for scheduling, consultations, and important updates
- SMS text messages (including automated/pre-recorded messages) about your child's care, appointments, and service updates
- Standard message and data rates may apply for SMS communications
- You can opt out of text messages at any time by replying STOP to any message
- Consent is not a condition of purchase or service
- Message frequency varies based on your service needs
Optional Marketing Consent
You may also choose to receive promotional offers, special events, and updates about new services via SMS text messages and email. This is completely optional and separate from service-related communications. Message and data rates may apply. You can opt out anytime by replying STOP to any message. This consent is also TCPA compliant and documented.
SMS Compliance Details
- All SMS communications comply with TCPA regulations
- We maintain records of all opt-in consent for regulatory compliance
- Supported carriers: All major US carriers
- Text HELP to any message for assistance
- Text STOP to any message to opt out immediately
- You can also call (573) 445-5383 to opt out or update preferences
How We Use Your Information
We use the information we collect to:
- Provide neighborhood childcare services and support
- Communicate about scheduling, availability, and your child's care
- Process payments and donations
- Send service updates and important information
- Improve our services and customer experience
- Send promotional materials (only if you've opted in)
Your Rights and Choices
You have the right to:
- Opt out of communications at any time
- Update your contact preferences
- Request information about data we have collected
- Ask us to delete your personal information
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Contact Information
If you have questions about this privacy policy or want to opt out of communications, contact us:
Last updated: January 15, 2025
Questions About Our Privacy Practices?
We're committed to transparency and protecting your privacy. Contact us anytime.
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